Transcription: We've covered a lot of ground in these training sessions on conflict. You've received a wealth of information and sufficient management techniques and strategies to become an expert in handling conflict and confrontation. I have one final question. It's a question only you can answer. That question is, are you willing? Are you willing to learn and to grow? Are you willing to revisit the information in this training session until it becomes a natural part of your management practice. Will you have the courage and the commitment to apply the techniques you've learned in these sessions? I challen ...
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